City of Madison

AMI Project

Madison Water Utility’s (MWU) meter reading system was outdated and soon to be obsolete. City Water partnered with Clark Dietz to develop a new meter reading system resulting in a change in Utility operation.

AMI Project Team

AMI project team consisted of City Water and Clark Dietz staff, and key Utility personnel from various departments within MWU to develop, analyze, select, and implement an AMI system that will last for 20 years. Key aspects of the project included:

• Business case development
• Unique Request for Proposals (RFP) document
• Critical analysis of proposals and vendor selection
• Project implementation

Renewed Strategy

City Water’s creative approach to the project resulted in an improved business strategy for the utility. The new AMI system will allow MWU to improve their management and operation of their water system by improving customer service, Utility cash flow and commitment to water conservation.

City Water worked closely with MWU in implementing the new technology and instilling the positive change in Utility operations including:

• Reorganization of customer service department
• Improved emphasis on customer service
• Renewed commitment to water conservation
• Improved cash flow focused on infrastructure replacement