MANAGEMENT AND OPERATIONS

Utility Operations

City Water focuses on excellence in customer service, through optimization of utility operations

We believe that the essence of an excellent operations firm is measured by the level of customer service satisfaction in the communities they serve. To that end, we work diligently to:

• First and foremost – provide safe and reliable drinking water to our customers


• Minimize call response time for any customer service complaints


• Address all customer calls in a timely manner


• Communicate clearly to our customers through development of excellent customer communication materials that inform and educate our customers from routine maintenance (system flushing) to emergency system shutdown (water shut off notice)


• Perform preventive maintenance on utility infrastructure according to a predetermined schedule rather than in response to failure.


• Perform scheduled maintenance on equipment


• Develop and maintain unique flushing plans to improve water quality